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Customer Service Representative (CSR) - Inbound Call Center
Shalamar Square, Lahore
2 weeks agoDetails
Hiring Person/CompanyHiring as Company
Company NameITECH SOLS
Type of AdJob Offer
Salary from35000
Salary to55000
Career LevelAssociate
Salary PeriodMonthly
Position TypeFull-time
Description
**Summary:**
As a Customer Service Representative (CSR) in our inbound call center, you will be the first point of contact for our customers seeking assistance or information regarding our products or services. You will play a crucial role in ensuring customer satisfaction by providing exceptional service, resolving issues efficiently, and building positive relationships with our clientele.
**Key Responsibilities:**
1. **Customer Support:** Handle incoming calls from customers regarding inquiries, complaints, or requests for assistance with products or services.
2. **Problem Resolution:** Address customer concerns effectively and efficiently, striving for first-call resolution whenever possible.
3. **Information Provision:** Provide accurate information to customers regarding products, services, pricing, promotions, and company policies.
4. **Order Processing:** Assist customers with placing orders, processing returns, or managing account information.
5. **Technical Support:** Offer basic technical support for product-related issues, troubleshooting problems, and guiding customers through solutions.
6. **Quality Assurance:** Ensure adherence to company guidelines and standards in all interactions with customers.
7. **Documentation:** Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems.
8. **Cross-functional Collaboration:** Collaborate with other departments, such as sales, marketing, and operations, to address customer needs and improve service quality.
9. **Continuous Improvement:** Proactively identify opportunities for process improvement and provide feedback to management for enhancing customer experience.
**Qualifications:**
1. **Excellent Communication Skills:** Exceptional verbal and written communication skills are essential for effectively interacting with customers.
2. **Customer-Centric Attitude:** Strong customer service orientation with a genuine desire to assist and satisfy customers.
3. **Problem-Solving Abilities:** Ability to analyze situations, identify problems, and propose solutions in a fast-paced environment.
4. **Empathy and Patience:** Demonstrated ability to empathize with customers' concerns and remain patient and composed during challenging interactions.
5. **Technical Aptitude:** Basic understanding of technical concepts and the ability to navigate computer systems and software applications.
6. **Team Player:** Willingness to collaborate with colleagues and contribute to a positive team environment.
7. **Adaptability:** Flexibility to adapt to changing priorities, procedures, and business needs.
8. **Previous Experience:** Prior experience in customer service, call center, or related roles is required. Training will be provided for suitable candidates.
**Education:**
A high school diploma or equivalent is required. Additional education or training in customer service or related fields is a plus.
**Working Conditions:**
This position operates in a call center environment with a high volume of incoming calls. The role may require working in shifts, including evenings, weekends, and holidays, based on business needs.
**Company Benefits:**
We offer competitive compensation packages, including base salary, performance bonuses, and benefits such as health insurance, retirement plans, and paid time off. Additionally, we provide comprehensive training and opportunities for career advancement within the company.
**How to Apply:**
Interested candidates should submit their resume and cover letter through our online application portal. We thank all applicants for their interest in joining our team and will contact those selected for
